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Getting started with MobilePASS

Aon provides the ability for colleagues to connect to Aon’s remote access environments, such as our virtual private network (VPN), Citrix and other web applications, enabling access to our network from home, client sites or other remote locations. Colleagues require two components to achieve remote access: Pulse Secure (the connection tool) and a MobilePASS token (the authentication tool).
If you have never had remote access and need to request it, please search for “remote access” on the ServiceNow self-service portal, or request it through the system used for technology requests in your location.

Using MobilePASS
MobilePASS allows secure remote access to corporate and web-based applications by validating your identity on Aon’s network. MobilePASS tokens generate unique passcodes and are used together with the MobilePASS PIN in Pulse Secure to authenticate your identity to Aon’s protected applications, such as remote access VPN, Citrix and third-party portals. This entire string is called the MobilePASS OTP (one-time password) and is referred to as “two-factor authentication” since it requires something you “know” (the MobilePASS PIN) and something you “have” (the MobilePASS token).
MobilePASS is available for Windows laptops, Mac OS and all leading mobile devices, including BlackBerry, iPhone, Android and Windows phones.
Activation Email
You must complete a self-enrollment process before you can use your MobilePASS token. Self-enrollment is the process of activating your token. Colleagues can activate one MobilePASS token to use with Pulse Secure.
Once you request and are approved for Aon remote access, you will receive a special auto-generated activation email from MyToken_NoReply@aon.com that will contain instructions for activating your token, along with your unique activation link which takes you to the MobilePASS self-enrollment web page.
Note that this automated email will be in English and will be needed to access your unique activation link. Links will be provided within the English email to translated versions1 of the email. PLEASE DO NOT IGNORE OR DELETE THIS ENGLISH EMAIL!
This activation email expires 31 days after issuance. If your activation link expires before you can activate your MobilePASS token, please contact the Global Service Desk or your local IT Service Desk for assistance.
Once you receive the automated activation email, read the information contained in the email, and then click the Self-Enrollment link within the email. Please note that these activation emails are personally generated, so the link is valid only for the colleague receiving the email to install for one MobilePASS token.
IMPORTANT! Decide where to activate your token! Colleagues can have one active MobilePASS token. If you will only use MobilePASS on your Aon laptop, activate your MobilePASS token there. If you need to access remote access environments through Citrix or from other devices, or need to share a resource, activate the token on your mobile device for portability.
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1 Colleagues will need to be connected to the Aon network to view the translated versions of the activation email.
Quick Links
Activation Email
Install MobilePASS
Activate MobilePASS
Connect using Pulse Secure
Watch a MobilePASS activation demo here
Global Internal Communications
Aon Service Corporation | Technology Communications Proprietary and Confidential
Getting started with MobilePASS 2
Verify installation or install the MobilePASS application
Verify installation on your Aon device
The MobilePASS application will be automatically installed on all Aon devices. Verify that MobilePASS is installed on your device by doing the following:
1. Click Start | All Programs | SafeNet | Tokens. Verify that MobilePASS is installed:
2. If MobilePASS is not installed on your Aon device, you can request it through the Aon Global AppStore. Search for MobilePASS to locate the application. If your location does not use the Aon Global AppStore, please request it through your local IT Service Desk.
Install on an Aon Macintosh computer
If you need to install MobilePASS on an Aon Macintosh computer, please click this link for instructions.
Install on a non-Aon device
If you need to install MobilePASS on a non-Aon device, please click this link to install it from the internet.
Install on a smartphone
If you need to install MobilePASS on a smartphone because you access Aon’s remote environments using Citrix, or you require a portable token for other purposes (shared resources, desktop technician duties, etc.), please visit your device’s application store and search for MobilePASS. It is a free app. Important! Once MobilePASS is installed, do not do anything with it until you receive the activation email. Do not attempt to name it or activate it. The link in the activation email / site will launch the token, prompt you to give it a name, and prompt you to set a PIN. Attempting to set this information prior to activation may result in errors. [back to top]
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Aon Service Corporation | Technology Communications Proprietary and Confidential
Getting started with MobilePASS 3
Activate your MobilePASS token
Activate on Windows devices
1. Ensure the MobilePASS token is not running on your device; close it if needed.
2. Open the auto-generated email you received from MyToken_NoReply@aon.com and click the Self-Enrollment link within the English version of the email to launch the activation web page.
3. Click the Activate MobilePASS link displayed on the activation web page. (If you receive security prompts, click Allow.)
4. MobilePASS will launch on your device and will prompt you to create a name for the token. Give your token a unique name, such as “My Laptop Token” and click Activate.
5. You will be prompted to enter a four- to eight-digit OTP PIN of your choice in the OTP PIN field. IMPORTANT! Remember this PIN as it will be used each time you authenticate using your MobilePASS token. Only numbers can be used1 and it cannot begin with zero or contain sequential numbers, such as 3333 or 4444.
6. Click Continue.
1 Please note that although the MobilePASS window indicate that alphanumeric characters can be used, only numeric values are accepted due to Aon’s policies.
Global Internal Communications
Aon Service Corporation | Technology Communications Proprietary and Confidential
Getting started with MobilePASS 4
7. Confirm the PIN in the Re-enter OTP PIN field and click Continue.
8. The new token will display your first OTP and is now ready to use.
Activate on a smartphone / mobile device / non-Aon device
To activate a MobilePASS token on your smartphone / mobile device, open the self-enrollment email from the smartphone / mobile device and then follow the steps provided in the email to complete the activation of your smartphone / mobile device token. You must access the activation link from your smartphone / mobile device to activate the MobilePASS token on your smartphone / mobile device. If you do not have Intune on your smartphone or are using a non-Aon device, see Remote Access - Troubleshooting and FAQs (page 10) for instructions for activating your token using the MyToken Self-Service site.
Log into the application with your MobilePASS token
Most colleagues will use MobilePASS with Pulse Secure to access Aon’s remote access VPN; however it may also be used to access other portals, such as Citrix and web applications.
To learn how to use MobilePASS with Pulse Secure or Citrix to connect to Aon’s remote access VPN, see these learning references:
Pulse Secure Quick Start Guide (MobilePASS)
Using MobilePASS with Citrix

Documented URL: https://one.aon.net/sites/LearningResource/Documents/Getting%20started%20with%20MobilePASS.pdf


My Token URL:  https://ss.safenet-inc.com/blackshieldss/O/38CXLB1K41/index.aspx


Aon Self Enrollment For Mobile Pass: Self-Enrollment link

For Download Application:
click here